The Avenues Clinic is a prestigious Grade A multidisciplinary hospital located in Harare, Zimbabwe. Established with a commitment to providing exceptional medical services, the clinic offers a comprehensive range of specialist treatments and prides itself on delivering outstanding nursing care.

With a patient-centered approach and a focus on excellence, The Avenues Clinic is dedicated to providing the highest quality healthcare services in the region.

The Avenues Clinic is looking for two dedicated and dynamic Admissions Officers to join our esteemed team. As Admissions Officers, you will play a crucial role in facilitating the admission process and ensuring that our clients receive the medical services they require.

This is an exciting opportunity to contribute to the overall efficiency and effectiveness of our clinic while providing exceptional patient care. We offer competitive remuneration and a supportive work environment to help you thrive in your role.

Duties and Responsibilities:

• Welcome and assist clients, ensuring their needs are met promptly and professionally.
• Conduct initial assessments of patients upon admission, adhering to established triaging protocols.
• Manage bookings received from doctors’ rooms and other medical institutions, accurately recording them on the admissions list.
• Handle in-person and telephone inquiries, providing accurate information and guidance to clients.
• Verify and communicate deposit amounts required for specific procedures or diagnoses to clients.
• Pre-notify medical aid funders for admitted patients to determine member benefits.
• Use Health 263 to check the active status of medical aid members for casualty patients, informing them of any financial shortfalls and conducting biometric verifications when necessary.
• Review admissions and casualty forms for completeness and accuracy, ensuring all necessary information is provided.
• Receive payments from clients, issue receipts, and accurately record all transactions.
• Enter patient details into the Trimed System, post payments, and generate hospital numbers.
• Utilize manual receipt books for doctors and old Trimed bills to issue receipts.
• Perform shift audits in the Trimed System at the end of each shift.
• Reconcile transactions and complete banking forms to ensure accurate financial records.
• Receive notifications from ambulance crews regarding incoming patients, preparing necessary arrangements.
• Update patient information in the computer system for network usage.
• Collaborate with other departments to ensure a seamless admission process and excellent patient experience.

Qualifications and Experience:

• Diploma in General Registered Nursing/Primary Care Nurse Certificate is essential.
• Minimum of 5 O Levels, including English and Mathematics.
• Additional qualification in Marketing, Accounting, or Public Relations is an advantage.
• Strong interpersonal skills with a focus on providing excellent patient experience.
• Proficient computer skills, including knowledge of relevant software applications.
• Excellent communication and listening skills.
• Ability to interact effectively with a diverse group of specialist doctors.
• Maturity and professionalism in handling sensitive patient information.