- @Work In Zimbabwe posted 4 weeks ago
- Posted : 23 January 2024 -Accepting applications
Career Level Qualified / Experienced
Experience 2 Years
What we do Accounting / Banking & Finance
Qualifications Bachelors Degree
QuickCred Finance Pvt Ltd is a technology-driven finance company based in Harare, Zimbabwe. We specialize in providing financial services to individuals and micro, small, and medium enterprises (MSMEs). With our innovative approach and commitment to customer satisfaction, QuickCred Finance has established itself as a reputable player in the finance sector. Our head office is conveniently located at 35 Nelson Mandela Street Corner Angwa.
QuickCred Finance is looking for a dynamic and results-oriented Recovery Officer to join our team on a contract basis. As a Recovery Officer, you will play a vital role in the day-to-day debt collection activities. Your responsibilities will include contacting customers to collect outstanding debt, negotiating payment plans, assessing risk, and delivering exceptional customer service.
This role offers an opportunity to contribute to the growth of our organization and work in a fast-paced, technology-driven environment. At QuickCred Finance, we value our employees and offer competitive remuneration packages and allowances.
Duties and Responsibilities:
- Conducting debt collection activities and following up with customers for payment.
- Negotiating payment plans and arrangements with customers to ensure timely debt recovery.
- Assessing the creditworthiness and risk associated with customer accounts.
- Maintaining accurate and up-to-date records of customer interactions and payment details.
- Providing excellent customer service and addressing customer inquiries and concerns.
- Collaborating with internal teams to develop strategies for effective debt collection.
- Monitoring and reviewing overdue accounts and initiating appropriate actions.
- Preparing reports on debt collection activities and outcomes.
- Keeping abreast of industry regulations and best practices related to debt recovery.
- Continuously improving debt collection processes and strategies.
Qualifications and Experience:
- Strong interpersonal skills and a commitment to delivering excellent customer service.
- Proficiency in debt collection techniques and strategies.
- Analytical skills and experience in the finance industry.
- Effective communication skills in English and proficiency in at least one other language.
- Bachelor’s degree in Commerce or Business Administration.
- Minimum of 2 years of previous experience as a Recovery Officer or in a similar role.
To apply for the position of Recovery Officer, please submit your CV no later than 25 January 2024. We appreciate all applications, but only shortlisted candidates will be contacted for further assessment.
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