Receptionist: Enterprise Division

Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 1 Year
  • What we do Education / Teaching & Training
  • Qualifications Diploma level
Web design in Zimbabwe

Job Description

Midlands State University (MSU) is a prestigious government-owned university in Zimbabwe. Established with a commitment to excellence in higher education, MSU offers a wide range of courses and specialist programs.

The university is recognized and accredited by the National Council for Higher Education under the Ministry of Higher and Tertiary Education of Zimbabwe. With a strong emphasis on academic rigor, MSU provides a conducive environment for learning and personal growth.

Midlands State University (MSU) is looking for a professional and engaging Receptionist to join the Enterprise Division. As a Receptionist, you will play a vital role in providing administrative support and maintaining positive public relations.

This position requires exceptional interpersonal skills, efficient organizational abilities, and a customer-oriented approach. Join our dynamic team and contribute to the smooth operations of the Enterprise Division.

Duties and Responsibilities:

  • Greet, welcome, and courteously direct visitors to the appropriate departments.
  • Promptly notify company personnel of visitors’ arrivals and assist in arranging appointments.
  • Handle stakeholder inquiries via in-person interactions, phone calls, or emails, providing accurate and helpful information.
  • Maintain a professional and friendly demeanor while addressing customer concerns and resolving issues.
  • Communicate all customer feedback promptly to the Sales and Marketing Manager, ensuring feedback is documented and addressed.
  • Liaise with stakeholders to foster sustainable relationships, promote brand association, and enhance brand loyalty.
  • Process orders, track order status, and provide quotations to clients, ensuring accuracy and timely delivery.
  • File documents and maintain records meticulously, ensuring efficient retrieval and confidentiality.
  • Assist in coordinating meetings, workshops, and events, including logistical arrangements and preparation of materials.
  • Undertake general administrative tasks, such as managing correspondence, scheduling appointments, and maintaining office supplies inventory.
  • Support the Enterprise Division in various ad hoc administrative duties as required.

Qualifications and Experience:

  • Possess a National Diploma/Higher National Diploma in Secretarial Studies or a related field.
  • Minimum of five Ordinary Level passes, including English Language and Mathematics.
  • At least one year of relevant working experience as a receptionist or in a similar role.
  • Proficiency in computer applications and familiarity with office equipment.
  • Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
  • Excellent organizational abilities and attention to detail.
  • Professional and friendly demeanor, with a customer-oriented approach.
  • Ability to handle multiple tasks and prioritize responsibilities effectively.


Medical Aid, Leave and Pension Benefits are offered. More details including salary, benefits and other conditions of service will be communicated to successful candidates.

*NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.


Applicants must submit copies of applications with the following: application letter, certified certificates and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses

Application documents must be in a single-continuous pdf format.

Midlands State University (MSU)

Required skills

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