The Zimbabwe Parks and Wildlife Management Authority (ZimParks) is a government agency responsible for the management of national parks, game reserves, and other protected areas in Zimbabwe.
As part of our efforts to provide high-quality services to visitors, we are seeking a skilled and experienced Receptionist to be based at the Chinhoyi Caves Motel and report to the General Manager.
The Receptionist will be responsible for providing excellent customer service to guests at the Chinhoyi Caves Motel. The Receptionist will be the first point of contact for guests and will be responsible for managing reservations, checking guests in and out, and addressing guest inquiries and concerns.
The ideal candidate should have strong communication and interpersonal skills, excellent customer service skills, and be comfortable working in a fast-paced environment.
Duties and Responsibilities
- Greets, welcomes guest and visitors in-person and on the phone,
- Â Attends to the reception area,
- Â Answers telephone calls and provides caller with exact information and directing calls to the
appropriate person,
- Guides and directs customers and visitors to correct offices and rooms,
- Prepares letters and maintains spreadsheets to update customer database,
- Â Schedules and assists in planning appointments and preparation of meetings, organize conference
with management,
- Responds to all inqueries and quiries, physically, on telephone and on emails,
- Â Ensures a clean, professional and tidy office environment,
- Be aware of guests movements in and out of the stablishement, notifying appropriate parties and
officers,
- Any other duties as given by Supervisor.
Qualifications and Experience
- Diploma in Tourism and Hospitality Management or equivalent
-  5 ‘O’ levels including English, Mathematics. Ability to speak a 3rd language will be an added
advantage,
- Basic computer knowledge, appropriate software proficiency and good typing ability,
- Â Multi-task handling ability, knowledge of administrative procedures and clerical duties,
- Knowledge of Microsoft office package, telephone communication, listening skills,
- Â Excellent written and verbal communication is an important key competence,
- Possess high skill of Customer Services,
- Â At least one year experience in a similar environment.
