Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 2 Years
  • What we do Health / Medical services
  • Qualifications Diploma level
Web design in Zimbabwe

Job Description

Our client operates in the health sector, providing a range of services aimed at improving the well-being and quality of life for individuals. With a strong commitment to delivering exceptional care and customer service, our client has established a reputation for excellence in the industry.

Our client is looking for a Receptionist to join their dynamic team in the health sector. As a Receptionist, you will be the first point of contact for visitors and patients, ensuring a welcoming and professional experience.

This role requires a minimum of 2 years of experience in a similar position, a sales background, excellent communication skills, and proficiency in computer systems and software, including Microsoft Office. If you have a passion for customer service and a desire to contribute to the smooth operation of a healthcare facility, this role is for you. A diploma or degree in sales and marketing or equivalent is preferred.


  • Greet and welcome visitors and patients, providing them with a positive and friendly first impression of the organization.
  • Answer phone calls, respond to inquiries, and direct calls to the appropriate individuals, ensuring effective communication.
  • Schedule appointments and maintain the appointment calendar, optimizing the utilization of resources and minimizing wait times.
  • Assist with patient registration and check-in processes, ensuring accurate and up-to-date information is obtained and recorded.
  • Collect patient information and verify insurance details, following established protocols and privacy guidelines.
  • Provide administrative support, including managing correspondence, filing documents, and maintaining records.
  • Coordinate and manage the flow of information within the facility, ensuring efficient and timely communication.
  • Handle cash transactions, issue receipts, and maintain accurate financial records.
  • Assist with basic billing and invoicing processes, liaising with the finance department as necessary.
  • Maintain the cleanliness and organization of the reception area, creating a welcoming and professional environment.
  • Collaborate with other team members, including healthcare professionals and administrative staff, to ensure seamless operations.
  • Keep up-to-date with industry regulations and best practices, adhering to relevant guidelines and protocols.

Qualifications and Experience:

  • Minimum of 2 years of experience in a similar role, preferably in a healthcare or customer service setting.
  • Sales background, with a focus on providing excellent customer service and building positive relationships.
  • Excellent communication skills, both verbal and written, with the ability to engage and interact with diverse individuals.
  • Proficiency in computer systems and software, including Microsoft Office suite.
  • Strong organizational skills and attention to detail, ensuring accuracy and efficiency in administrative tasks.
  • Diploma or degree in sales and marketing or equivalent is preferred.
  • Knowledge of medical terminology and healthcare processes is advantageous.
  • Professional and friendly demeanour, with the ability to handle challenging situations with empathy and composure.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Flexibility to work shifts, including evenings and weekends, to accommodate the facility’s operating hours.

To apply for this position, please submit your CV on or before 22 January 2024.

Hatch Talent Solutions

Required skills

Share this job with friends and relatives

Sorry, Applications have been closed.

Related Jobs in Zimbabwe