- Full time
- @Hatch Talent Solutions posted 1 month ago
- Posted : 19 January 2024 -Accepting applications
Career Level Qualified / Experienced
Experience 2 Years
What we do Health / Medical services
Qualifications Diploma level
Our client operates in the health sector, providing a range of services aimed at improving the well-being and quality of life for individuals. With a strong commitment to delivering exceptional care and customer service, our client has established a reputation for excellence in the industry.
Our client is looking for a Receptionist to join their dynamic team in the health sector. As a Receptionist, you will be the first point of contact for visitors and patients, ensuring a welcoming and professional experience.
This role requires a minimum of 2 years of experience in a similar position, a sales background, excellent communication skills, and proficiency in computer systems and software, including Microsoft Office. If you have a passion for customer service and a desire to contribute to the smooth operation of a healthcare facility, this role is for you. A diploma or degree in sales and marketing or equivalent is preferred.
- Greet and welcome visitors and patients, providing them with a positive and friendly first impression of the organization.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate individuals, ensuring effective communication.
- Schedule appointments and maintain the appointment calendar, optimizing the utilization of resources and minimizing wait times.
- Assist with patient registration and check-in processes, ensuring accurate and up-to-date information is obtained and recorded.
- Collect patient information and verify insurance details, following established protocols and privacy guidelines.
- Provide administrative support, including managing correspondence, filing documents, and maintaining records.
- Coordinate and manage the flow of information within the facility, ensuring efficient and timely communication.
- Handle cash transactions, issue receipts, and maintain accurate financial records.
- Assist with basic billing and invoicing processes, liaising with the finance department as necessary.
- Maintain the cleanliness and organization of the reception area, creating a welcoming and professional environment.
- Collaborate with other team members, including healthcare professionals and administrative staff, to ensure seamless operations.
- Keep up-to-date with industry regulations and best practices, adhering to relevant guidelines and protocols.
Qualifications and Experience:
- Minimum of 2 years of experience in a similar role, preferably in a healthcare or customer service setting.
- Sales background, with a focus on providing excellent customer service and building positive relationships.
- Excellent communication skills, both verbal and written, with the ability to engage and interact with diverse individuals.
- Proficiency in computer systems and software, including Microsoft Office suite.
- Strong organizational skills and attention to detail, ensuring accuracy and efficiency in administrative tasks.
- Diploma or degree in sales and marketing or equivalent is preferred.
- Knowledge of medical terminology and healthcare processes is advantageous.
- Professional and friendly demeanour, with the ability to handle challenging situations with empathy and composure.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Flexibility to work shifts, including evenings and weekends, to accommodate the facility’s operating hours.
To apply for this position, please submit your CV on or before 22 January 2024.
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