ITS Helpdesk Administrator
- Full time
- @KPMG Zimbabwe posted 2 months ago
- Posted : 11 January 2024 -Accepting applications
Career Level Qualified / Experienced
Experience 2 Years
What we do Accounting / Banking & Finance
Qualifications Bachelors Degree
KPMG is a globally recognized and highly reputable firm providing chartered accountancy and auditing services. With a strong presence in countries worldwide, including Zimbabwe, KPMG is committed to delivering exceptional professional services to clients across various industries.
The company’s extensive expertise, adherence to strict ethical standards, and dedication to innovation have positioned KPMG as a trusted partner for businesses seeking reliable financial advice and assurance. By leveraging their global network and deep industry knowledge, KPMG strives to help clients navigate complex challenges, make informed decisions, and achieve sustainable growth.
KPMG Zimbabwe is looking for a proactive and skilled Helpdesk Administrator to join their ITS team in Harare. As a Helpdesk Administrator, you will play a vital role in providing IT support and ensuring the smooth operation of the company’s IT systems. This is an exciting opportunity to contribute to a high-performing workgroup, utilizing your technical expertise and exceptional communication skills.
Key Duties and Responsibilities:
- Provide first-line technical support to users, troubleshooting hardware and software issues, and resolving problems efficiently.
- Maintain accurate records of all helpdesk interactions, including issues reported and solutions provided, using the Information Technology Service Management (ITSM) system, preferably Service Now.
- Prioritize and escalate support tickets according to established procedures and service level agreements.
- Collaborate with internal teams and external vendors to resolve complex technical issues and ensure timely resolution.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Conduct regular system maintenance and perform routine updates to ensure optimum performance and security.
- Assist in the development and implementation of IT policies and procedures.
- Provide training and guidance to end-users on the effective and secure use of IT systems.
- Stay up-to-date with emerging technologies and industry trends, recommending improvements and innovative solutions.
Qualifications and Experience:
- Bachelor’s degree in Computer Science, Information Systems, ICT, or equivalent, with a 2.1 class or better.
- At least 2 years of experience in IT support, demonstrating a comprehensive understanding of IT systems and troubleshooting methodologies.
- ITIL Certification(s) are an added advantage.
- Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills.
- Ability to thrive in a demanding environment, managing multiple priorities and meeting deadlines.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
- Strong attention to detail and a team player mindset.
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