Head of Digital & Products Development

Vacancy Details

  • Career Level Supervisor / Manager
  • Experience 4 Years
  • What we do Accounting / Banking & Finance
  • Qualifications Masters DegreeProfessional Qualification
Web design in Zimbabwe

Job Description

First Capital Bank (Zimbabwe) is an esteemed financial institution known for its commitment to accessibility, convenience, and providing value propositions to its customers.

As a leading bank in Zimbabwe, First Capital Bank strives to deliver exceptional digital banking experiences and innovative financial products that meet the evolving needs of its customers.

First Capital Bank is looking for a dynamic and experienced individual to join its team as the Head of Digital & Products Development. In this role, you will play a pivotal part in developing and implementing the bank’s digital strategy, identifying new opportunities and channels, and enhancing the existing product offerings.

We are seeking someone who appreciates the importance of accessibility, convenience, and value propositions in today’s banking landscape. The successful candidate will be rewarded with a competitive remuneration package.

Duties and Responsibilities:

  • Developing, implementing, and managing the bank’s digital strategy, ensuring alignment with the corporate strategy.
  • Identifying emerging trends and changes in customer behaviour to anticipate and fulfil their needs effectively.
  • Identifying and evaluating new opportunities, products, and channels to enhance the bank’s offerings.
  • Analyzing customer data and feedback to continuously improve product offerings and enhance the overall customer experience.
  • Ensuring compliance with certification and security standards across all digital products and channels.
  • Monitoring key performance indicators (KPIs) to track the success of digital initiatives and making data-driven decisions for optimization.
  • Meeting revenue and profitability targets for digital financial services products.
  • Conducting regular product reviews to ensure relevance and profitability, providing recommendations for enhancements or discontinuation of underperforming products.
  • Collaborating closely with the Marketing and Business teams to identify key target segments and develop strategies for acquiring new business.
  • Establishing strategic alliances to drive accelerated growth and improve service delivery.
  • Cultivating relationships with internal and external stakeholders for potential alliances.
  • Leading integration initiatives with other providers, merchants, and mobile network operators.
  • Effectively managing and inspiring the performance of the team.

Qualifications and Experience:

  • A degree in IT, Banking, Finance, Business, or a related field.
  • Relevant MBA and/or professional qualification.
  • Proven track record of leadership in driving successful digital strategy and transformation initiatives within the financial services industry (4-6 years experience).
  • Experience in operating a business segment for profitability.
  • Deep understanding of digital trends and customer behaviour.
  • Strong analytical skills to interpret data and provide strategic recommendations.
  • Excellent communication skills with the ability to influence stakeholders at all levels.
  • Experience in managing cross-functional teams in a fast-paced environment.
  • Knowledge of regulatory requirements related to financial services and data privacy.

Interested candidates who meet the above qualifications are invited to submit their detailed CVs on or before 19th January 2024.

First Capital Bank Zimbabwe Ltd

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