Front Office Supervisor – Sungano Motel
- Full time
- Shurugwi
- @Work In Zimbabwe posted 2 weeks ago
- Posted : 24 January 2023 -Accepting applications
- View(s) 212
Vacancy Details
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Job ID 24273
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Career Level Supervisor / Manager
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Experience 3 Years
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What we do Hospitality & Hotels
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Qualifications Diploma level
Job Description
We are looking for a Front Office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services.
As a Front Office Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements and skills
- At least 3 years work experience as a Front desk or Reception supervisor
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic book-keeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Diploma in Hotel and Tourism Management or Higher
Required skills
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