Front Office Supervisor – Sungano Motel

  • Full time
  • Shurugwi
  • @Work In Zimbabwe posted 2 weeks ago
  • Posted : 24 January 2023 -Accepting applications
  • View(s) 212

Vacancy Details

  • Job ID 24273
  • Career Level Supervisor / Manager
  • Experience 3 Years
  • What we do Hospitality & Hotels
  • Qualifications Diploma level

Job Description

We are looking for a Front Office Supervisor to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services.

As a Front Office Supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements and skills

  • At least 3 years work experience as a Front desk or Reception supervisor
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic book-keeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • Diploma in Hotel and Tourism Management or Higher

Required skills