Customer Success Consultant – POS, Printers & Interactive Screens

  • Full time
  • Harare
  • @iHR Active posted 1 month ago
  • Posted : 28 April 2023 -Accepting applications

Vacancy Details

  • Career Level Qualified / Experienced
  • Experience 5 Years
  • What we do Other professional services
  • Qualifications Bachelors Degree

Job Description

Do you have what it takes to contribute to and be a part this of dynamic company which is experiencing steady and sure growth? If so, we’re ready for you! Our client is expanding and the following vacancy has arisen.

x1 Customer Success Consultant specialising in POS and Enterprise Content Management, Solution Engineering, Printers, Interactive Screens   

Duties and Responsibilities 

  • This role is part of a team of consultants, engineers, and analysts tasked with designing, implementing and administering technology-based solutions in support.
  • The job entails the installation of hardware and support for clients.
  • The main role is offering expert support supporting the sales team, client roll out and ongoing client support’ of the client’s current business and tech plans.
  • Zeroing in on the tech-related weak spots and areas of improvement within the product offering and then propose solutions.
  • Project management skills or willingness to learn is an added advantage.

Required Skills and Competencies:

Qualifying criteria which are key to the successful performance of the role are:

  • Bachelor’s Degree in Computer Science with a minimum of 5 consecutive years of experience in Hardware Sales and Support
  • Masters in Management Information Systems (MIS) is an added advantage
  • Demonstrated background in evaluating, selecting, deploying, and supporting Point of Sale (POS) hardware such as registers, payment terminals and servers including fixture integration
  • Experience with automating IT solutions for the purpose of zero touch implementations (i. e. scripting, packaging, etc.)
  • Experience with a client management tool
  • Understand management of systems in distributed environments
  • Familiarity with data security standards, be a jack of all trades
  • Have an analytical mind to be able to solve complex issues and enjoys evaluating new technologies
  • Knowledge of IOS and Android applications
  • Project management skills or willing to learn is an added advantage

Desired Skills and Competencies:

  • A keen interest in technology, the ability to self-tech
  • Prior experience in customer experience strategies
  • Strong presentation skills
  • Prior accounting knowledge
  • Strong sense of ownership of their work
  • Highly perceptive and personable and must love and enjoy selling
  • A healthy sense of self and purpose
  • Analytical, assertive, inquisitive and highly intuitive

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