Call Agents

  • Full time
  • Harare
  • @Work In Zimbabwe posted 2 months ago
  • Posted : 27 February 2024 -Accepting applications

Vacancy Details

  • Career Level Entry Level
  • Experience Fresh
  • What we do Accounting / Banking & Finance
  • Qualifications O-Level / A-Level
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Job Description

A local Microfinance Company based in Harare is seeking call agents to join their team. The company specializes in providing financial services to individuals and businesses, empowering them to achieve their financial goals.

The Microfinance Company is looking for confident and energetic call agents to work in their dynamic team. As a call agent, you will play a vital role in providing excellent customer service and promoting the company’s financial products.

This position offers a shift-based schedule and attractive remuneration, including allowances and other incentives. With a focus on customer satisfaction and innovation, the company has established itself as a trusted name in the industry.

Duties and Responsibilities:

  • Handle incoming and outgoing calls, ensuring professional and courteous customer service.
  • Provide information about the company’s financial products, services, and promotions to potential and existing customers.
  • Assist customers in completing loan applications and gathering necessary documentation.
  • Conduct verification and background checks on loan applicants to ensure eligibility.
  • Follow up with customers regarding loan applications, payments, and overdue accounts.
  • Maintain accurate and up-to-date customer records in the company’s database.
  • Address customer inquiries and resolve complaints or issues promptly and effectively.
  • Collaborate with team members and supervisors to achieve individual and team targets.
  • Stay updated on industry trends, product knowledge, and company policies.
  • Continuously develop and improve communication and computer skills through training and self-learning.

Qualifications and Experience:

  • Minimum of 5 O levels, including English, and 2 A level passes, or recent graduates.
  • Age between 18-35 years.
  • Female candidates are encouraged to apply.
  • Ability to work on a shift basis, including evenings and weekends.
  • Confidence and excellent communication skills.
  • Energetic and enthusiastic approach to work.
  • Good computer skills and familiarity with standard office software.

To apply for this position, please submit your CV no later than 5 March 2024.

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