Branch Manager – Retail

Vacancy Details

  • Career Level Supervisor / Manager
  • Experience 2 Years
  • What we do Retail / FMCG & Wholesale
  • Qualifications Bachelors Degree
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Job Description

Our client is a leading retail company based in Mutare. With a strong presence in the retail sector, our client is committed to providing high-quality products and exceptional customer service to meet the diverse needs of their customers.

As an innovative and customer-centric company, our client values teamwork, professionalism, and continuous improvement. Join our client’s dynamic team and contribute to their ongoing success in the retail industry.

Our client is looking for an experienced and results-driven Branch Manager to join their dynamic team in Mutare. As a Branch Manager, you will be responsible for overseeing the daily operations of the retail branch, ensuring efficient management, exceptional customer service, and achieving sales targets. This role offers an exciting opportunity to lead a team, drive business growth, and contribute to the success of the company.

Duties and Responsibilities:

  • Manage the overall operations of the retail branch, including sales, inventory, customer service, and staff management.
  • Develop and implement strategies to achieve sales targets and maximize profitability.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing appropriate actions.
  • Ensure the branch maintains high standards of customer service, addressing customer queries and resolving complaints in a timely manner.
  • Oversee inventory management, including stock replenishment, stocktake, and minimizing stock losses.
  • Lead and motivate a team of sales associates, providing guidance, training, and performance feedback.
  • Maintain a safe and organized working environment, adhering to health and safety regulations.
  • Collaborate with the marketing team to implement promotional activities and campaigns.
  • Monitor competitor activities and market trends, adjusting strategies as required.
  • Prepare regular reports on branch performance, sales, and customer feedback.
  • Stay updated with industry developments and implement best practices in retail management.

Qualifications and Experience:

  • A bachelor’s degree in business administration, retail management, purchase and supply management or a related field.
  • 2 to 3 years of experience in a supervisory or managerial role within the retail industry.
  • Strong leadership and team management skills.
  • Excellent sales and customer service orientation.
  • Sound knowledge of retail operations and inventory management.
  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in MS Office applications.
  • Ability to work well under pressure and meet targets.

To apply, please submit your CV for review. Only shortlisted candidates will be contacted.

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