About Takunda Mahachi
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Highest Qualification Masters Degree
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Gender Male
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Viewed 8
About me
Education
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2017 - 2023
Great Zimbabwe University
Master Of Commerce Degree in Strategic Management
I have passed Master Of Commerce degree in Strategic Management. from the Great Zimbabwe University, Masvingo Zimbabwe
Experience
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2022 - 2023
Gold Secured Currency
Customer Service Agent
 Communicate with customers via phone
 Provide knowledgeable answers and solutions to questions about product
 Work with internal departments to meet customer’s needs
 Providing advice on purchasing products or services -
2017 - 2021
Ecocash Holdings
Customer Service Representative
 Developing strong relationships with walk in customers and online customers.ï€
 Answer customer questions, help resolve problems, process refunds and make suggestions
regarding the purchase of additional products and services.ï€
 Providing advice on purchasing products or servicesï€
 Inbound duties (resolving Ecocash queries)ï€
 Shift monitors duties (in absence of outbound shift monitors) using CRM systems, running
hourly reports of all agents, calls allocation and assisting agents during the shift.ï€