About Ruth Masawi Muchuchuti
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Highest Qualification Bachelor's Degree
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Gender Female
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Viewed 9
About me
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. During my internship, I have demonstrated the ability of working seamlessly within teams, in the process achieving set objectives within schedule.
Education
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2011 - 2015
Limkokwing University of Creative Technology
Bachelor of Business Studies (Honours) in Tourism Management Degree
I have passed and graduated with a Bachelor of Business Studies (Honours) in Tourism Management Degree at Limkokwing University of Creative Technology in Gaborone , Botswana
Experience
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2019 - 2020
Daisy Guest House
Front Office Manager
● Ensuring that the Front Office provides a professional and friendly service to customers.
● Handling customer bookings and reservations.
● Handling customer complaints when they come on the desk.
● Arranging staff scheduling.
● Housekeeping Supervisor.
● Acting as a liaison between the General Manager and the staff.
● Inter-Departmental coordinations.
● Following up on all Lodge Maintenance issues. -
2014 - 2014
Falcon Crest Suites Lodge, Gaborone
FRONT OFFICE MANAGER/LODGE ADMINISTRATOR
● Welcoming and attending to the needs of guests.
● Resolving complaints, dealing with guest requests ensuring a comfortable and pleasant stay.
● Keeping the hotel reception area clean and tidy
● Responding to email to ensure the smooth running of the reception area.
● Administering routes of reservations to ensure that room bookings are made and recorded accurately.
● Supervising Housekeeping personnel at the lodge. -
2015 - 2015
Crowne Plaza Monomotapa Hotel
BANQUETING OFFICER
● Welcoming guests and seat them according to their preferences
● Offering menus and provide suggestions when requested
● Offering welcome drinks
● Taking orders and conveying them to the kitchen in an accurate manner
● Ensuring order accuracy before delivering to the customer
● Delivering orders and asking for feedback during and after meals
● Providing customers with information on daily specials
● Explaining how menu items are prepared when requested
● Removing dishes and ensure that tables are bussed appropriately