About Edward Chiguya

  • Highest Qualification Bachelor's Degree
  • Gender Male
  • Viewed 61

About me

1,5 meters tall and brown in complexion

Education

Experience

  • 2019 - 2020
    Econet Wireless Zimbabwe

    Risk Management Intern

    Compiling risk registers.
     Conducting and compiling risk assessments.
     Process mapping and analysis.
     Identifying and assessing Key Risk Indicators in preparation of weekly reporting to the
    head of enterprise risk management.
     Operational risk management.
     Analysis of basic processes for Business Continuity Management (BCM).
     Corporate Strategic Risk management (determining how strategic decisions impact a
    firm’s overall risk profile)
     Enterprise risk management.

  • 2022 - Present
    Econet Wireless

    Team Captain ( Supervisor)

    Managing and overseeing a team of call centre agents.
     Motivating and supporting agents through feedback and communication.
     Measures KPI’s like inbound calls, call waiting, and call abandonment..
     Monitoring and guiding team performance throughout the shift to assist employees to meet performance objectives.
     Meeting with line management and counterparts in other business departments to establish needs and or recommended revisions to the existing contact centre processes and procedures.

Expertise

Risk management and Insurance
Customer experience
Customer experience

Languages

English
Beginner