About Edward Chiguya
Highest Qualification Bachelor's Degree
1,5 meters tall and brown in complexion
2019 - 2020
Econet Wireless Zimbabwe
Risk Management Intern
Compiling risk registers.
Conducting and compiling risk assessments.
Process mapping and analysis.
Identifying and assessing Key Risk Indicators in preparation of weekly reporting to the
head of enterprise risk management.
Operational risk management.
Analysis of basic processes for Business Continuity Management (BCM).
Corporate Strategic Risk management (determining how strategic decisions impact a
firm’s overall risk profile)
Enterprise risk management.
2022 - Present
Team Captain ( Supervisor)
Managing and overseeing a team of call centre agents.
Motivating and supporting agents through feedback and communication.
Measures KPI’s like inbound calls, call waiting, and call abandonment..
Monitoring and guiding team performance throughout the shift to assist employees to meet performance objectives.
Meeting with line management and counterparts in other business departments to establish needs and or recommended revisions to the existing contact centre processes and procedures.